Assistant Restaurant Manager (gn) (2)

The Riverside Mozart is an exceptional phenomenon. As one of the largest river cruise ships on the Danube, and certainly the most well-appointed, she knows – just like her famous namesake – how to captivate and constantly surprise her guests.
With 81 Suites, 5 Restaurants & Bars, Spa and Fitness area as well as butler service for every guest, we have created a wonderful foundation for the entire team to create unique guest and team experiences.

• To supervise the Dining Room and to ensure that the set service standards are met by all of the Waiters at all times.

• To act as a liaison between the Guests and the Chefs and also between the Dining Room Staff and the Galley.

• To do additional duties in other departments such as gangway duties, storing, luggage handling etc. as necessary.

• To ensure that a five- star service is provided at all times and to deal with Guests complaints and comments in an efficient and timely manner.

• General Responsibilities

• To act as a liaison between the Guests and the Chefs and also between the Waiters and the Galley.

• To oversee the service in assigned station and to ensure that the best possible service is given to the Guests at all times.

• To supervise assigned section in the Dining Room and to ensure that the set service standards are met by all of the Waiters at all times.

• To create a safe working environment and to ensure that all Waiters comply with the latest Health and Sanitation regulations (HACCP and all other Port Health Authorities) at all times.

• To ensure the best possible dining experience for all our Guests and to ensure that special attention is given to Guests with special needs and dietary requirements.

• To train, coach, council, support and delegate the Waiters.

• To guide the Waiters and to ensure that everyone is updated with relevant shipboard information and that menus are clearly explained to them at all times.

• To do additional duties in other departments such as gangway duties, storing, luggage handling etc. as necessary and as scheduled by the Restaurant Manager.

• To conduct monthly Performance Appraisals for the Waiters.

• To administer and oversee the "Buddy" program for all new Dining Room Staff and to follow up accordingly.

• To establish and update the In Port Manning schedule for the Dining Room.

• To ensure that any Maintenance issues in Dining Room are reported in a timely manner and that the work orders are followed up on accordingly.

• To order, receive and monitor all cutlery, crockery and glassware for Dining Room in conjunction with the Restaurant Manager. To ensure a smooth and efficient service during meal hours through constant communication with the Galley.

• To ensure that all Waiters follow uniform guidelines and personal hygiene procedures according Company guidelines.

• To ensure that all Waiters Work Registration Forms are completed correctly and handed in to the Restaurant Manager in a timely manner.

• To ensure that Waiters' Overtime is submitted to the Restaurant Manager in a timely manner.

• To adhere to, and to ensure that the Dining Room Staff adheres to all Company Policies and Procedures, Manuals and Directives.

• Other responsibilities, as assigned, but not limited to the above.

• Financial Responsibilities

• To ensure that crockery and glassware breakages are kept to a minimum.

• To assist the Restaurant Manager in monitoring all cutlery, crockery and glassware inventory for the Dining Room.

• To assist the Restaurant Manager in controlling the use of cleaning materials, linen and other consumables in the Dining Room and other F&B outlets.

• To assist the Restaurant Manager in controlling the overtime for the Waiters according to Budget.

• To ensure that Company property is maintained properly and treated with respect at all times.

• Safety Responsibilities

• To ensure that the proper use of Personal Protective Equipment in the Dining Room work areas is implemented at all times.

• To ensure that Safe Lifting Techniques are practiced at all times in the Dining Room.

• To do In Port Manning duties as scheduled and as required by Company policy.

• Other safety responsibilities, as assigned, but not limited to the above.

• Team Education & Training

• To ensure that individualized Service Training for Waiters is performed on a regular basis and ensure that these given instructions and methods are followed up accordingly.

• Introduction of Job Duties and Departmental functions including continuous on-the-job-training and Safe Lifting Techniques for the Waiters.

• Company Basics training and enforcement for the Waiters.

• Identification and Development of all Crew members with supervisory potential.

• Education/Position Requirements

• College Degree/Diploma or Hotel Management School or Successful completion of an Apprenticeship in the Food Service industry required.

• Minimum of three (3) years’ experience in a luxury international hotel property as an Assistant Restaurant Manager or two (2) years’ experience in the luxury cruise ship industry in a Assistant Restaurant Manager position preferred.

• Previous experience as a Senior Waiter in the Crystal Dining Room preferred.

• Must be fluent in written and spoken.

• Excellent interpersonal and public communication skills.

• Must have very good administrative skills (proficient in Outlook, Word and Excel).

• Very good organizational skills are necessary along with the ability to multi-task.

• Must possess excellent leadership and human resource management skills and the ability to interact with all levels of people.

• Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion.

• depth Company Basics knowledge and understanding.

• Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanor at all times.

We trust you. From the very beginning you will get a lot of responsibility which will enable you to work independently.
If you want wo be part of an exceptional work environment, apply now!
You don't meet the requirements 100%? Don't worry. Our expert crew will help you and make sure you have a smooth start on board. Apply and we'll talk about the details.