Restaurant Manager (gn) - River cruise vessel Mozart on Danube
- On-site
- River cruise vessel Danube, Basel-Stadt, Switzerland
Job description
The Riverside Mozart is an exceptional phenomenon. As one of the largest river cruise ships on the Danube, and certainly the most well-appointed, she knows – just like her famous namesake – how to captivate and constantly surprise her guests.
With 81 Suites, 5 Restaurants & Bars, Spa and Fitness area as well as butler service for every guest, we have created a wonderful foundation for the entire team to create unique guest and team experiences.
To manage the daily operation of the Dining outlets and Bars, to create a safe working environment and to ensure the best possible dining experience for all our Guests.
To make inner reservations and table assignments for Guests in the Dining Room.
To ensure that a professional, clean, neat and tidy appearance is kept in the Dining outlets and Bars at all times.
To supervise and to establish regular work schedules, section plans and rotations for the Dining outlet and Bar Staff.
To ensure that a five-star service is provided at all times and to deal with Guests complaints and comments in an efficient and timely manner.
Job requirements
General Responsibilities
To manage and engage in the daily operation of the Dining outlets and Bars.
To create a safe working environment and to ensure that all Dining and Bar Staff comply with the latest Health and Sanitation regulations (HACCP and all other Port Health Authorities) at all times.
To ensure the best possible dining experience for all our Guests and to provide special attention to Guests with special needs.
To train, coach, council, support and delegate all of the Dining and Bar Staff.
To guide the Dining and Bar Staff and to ensure that everyone is updated with relevant shipboard information at all times.
To monitor and develop the Work schedules, Section Plans and Vacation schedules and to conduct Performance Appraisals for the Dining, Butlers and Bar Staff.
To ensure that any Maintenance issues in Dining and Bar outlets are reported in a timely manner and that the work orders are followed up on accordingly.
To order, receive and monitor all cutlery, crockery and glassware for Dining and Bar outlets.
To ensure a smooth and efficient service during meal hours through constant communication with the Galley.
To manage and oversee the entire Wine and bar operation onboard.
To oversee the wine and beverage service in the Dining Room.
To ensure that the wine lists in all of the Restaurants are updated at all times.
Promote the connoisseur wine program by using tools such as wine tastings.
To execute all aspects of planning and organizing of upcoming cruises for the Dining outlets and Bars.
To ensure that all Dining and Bar Staff follow uniform guidelines and personal hygiene procedures according Company guidelines.
To ensure that all Dining and Bar Staff Work Registration Forms are completed correctly and handed in to the Hotel Director in a timely manner.
To ensure that Dining and Bar Overtime is submitted to the Hotel Director in a timely manner.
To adhere to, and to ensure that the Dining and Bar Staff adheres to all Company Policies and Procedures, Manuals and Directives.
Other responsibilities, as assigned, but not limited to the above.
Financial Responsibilities
To ensure that crockery and glassware breakages are kept to a minimum.
To monitor all cutlery, crockery and glassware inventory for Dining and Bar outlets.
To monitor and control the use of cleaning materials and consumables in the Dining and Bar outlets.
To monitor and control vacation schedules.
To monitor and to assist the Hotel Director in controlling all Dining and Bar expenditures to ensure that it stays within the limits of the Consumable and Budget.
To ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities
To ensure that the proper use of Personal Protective Equipment in the Dining Room work areas is implemented at all times.
To ensure that Safe Lifting Techniques are practiced at all times in the Dining Room.
To do In Port Manning duties as scheduled and as required by Company policy.
Emergency Duties:
To follow instructions on Safety Card.
To monitor the evacuation of Guests in allocated zone.
To participate in Guest/Crew Drills as per instructions.
Other safety responsibilities, as assigned, but not limited to the above.
Team Education & Training
Introduction of Job Duties and Departmental functions including continuous on-the-job-training and Safe Lifting Techniques for the Dining and Bar Staff.
Company Basics training and enforcement for the Dining and Bar Staff.
Identification and Development of all Crew members with supervisory potential.
Education/Position Requirements
College Degree/Diploma or Hotel Management School or Successful completion of an Apprenticeship in the Food Service industry required.
Minimum of three (3) years’ experience in a luxury international hotel property as a Restaurant Manager or two (2) years’ experience in the luxury cruise ship.
Must be fluent in English, written and spoken.
Excellent interpersonal and public communication skills.
Must have very good administrative skills (proficient in Outlook, Word and Excel).
Very good organizational skills are necessary along with the ability to multi-task.
Must possess excellent leadership and human resource management skills and the ability to interact with all levels of people.
Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion.
Team Communication and Meetings
To schedule and conduct meetings with the Dining, Butlers and Bar Staff as required.
To attend meetings with the Hotel Director as required.
To constantly communicate with the Executive Chef.
To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.
We trust you. From the very beginning you will get a lot of responsibility which will enable you to work independently.
If you want wo be part of an exceptional work environment, apply now!
You don't meet the requirements 100%? Don't worry. Our expert crew will help you and make sure you have a smooth start on board. Apply and we'll talk about the details.
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