Guest Experience Host

Are you passionate about travel and have experience in the river cruise sector? We're looking for a dedicated Guest Experience Host to join our team and deliver exceptional experiences on our luxury river cruises. If you have a flair for hospitality and a love for exploring the world's most beautiful destinations, we want to hear from you!

General Responsibilities

• Guest Interaction & Service

  • Greet guests in a professional and friendly manner, ensuring they feel welcome and valued.

  • Provide accurate information about shipboard services, including daily programs, tours, shore excursions, and other guest inquiries.

  • Offer recommendations and sell shore side activities to enhance the guests' experience and maximize their time ashore.

  • Handle guest complaints or concerns in a timely and effective manner, ensuring a positive resolution and maintaining high satisfaction levels.

  • Act as the main point of contact between guests and the onboard team for all guest-related inquiries and issues.

• Shore Excursion Support

  • Assist the Guest Experience Manager in the preparation and coordination of shore excursions.

  • Participate in shore excursions to ensure smooth operations and to provide guests with an engaging, informative, and enjoyable experience.

  • Ensure that all excursions are run according to company standards, maintaining high levels of guest satisfaction and operational efficiency.

  • Prepare and organize tour packages, briefing materials, and manifests to ensure excursions are executed flawlessly.

  • Monitor the status of tours and handle any on-the-day issues or adjustments that may arise.

• Operational & Additional Duties

  • Perform additional duties vital to the ship’s daily operation, such as gangway duties and assisting with crew-related tasks as assigned by the Purser.

  • Handle disembarkation information, provide guests with assistance, and ensure smooth transitions during departure.

  • Maintain high levels of attention to detail for day-to-day operational tasks and guest satisfaction.

  • Prepare printed materials for guests' suites, including welcome letters, farewell cards, questionnaires, and other necessary documents.

Financial Responsibilities

• Assist in processing payments for shore excursions, handling guest transactions, and ensuring that the correct charges are made to guest accounts.

• Work closely with the Purser to manage the financial aspects of guest services.

Safety & Emergency Responsibilities

·        Enforce the use of Personal Protective Equipment (PPE) in all work areas to ensure a safe environment.

·        Promote and practice Safe Lifting Techniques to prevent workplace injuries.

·        Ensure that all equipment is securely stored when not in use, adhering to safety protocols as outlined in the Safety Card.

·        Participate in guest and crew safety drills, including lifeboat drills and other emergency preparedness activities, as required.

·        Assist with emergency duties and other safety-related tasks as assigned.

Team Communication & Meetings

• Maintain close communication with the Guest Experience Manager, Purser, and the SPA team to ensure smooth operations and high guest satisfaction.

• Regularly attend briefings, team meetings, and training sessions to stay up-to-date with new procedures and guest service expectations.

REQUIREMENTS

Education & Position Requirements

• Preferred: College Degree/Diploma in Hospitality, Tourism, or a related field.

• Minimum: Two (2) years of experience in a luxury hotel front desk position, one (1) year experience onboard a luxury cruise ship with high guest contact, or equivalent experience in the shore excursions department.

• Language Skills:

  • Fluent in written and spoken English (mandatory).

  • Intermediate proficiency in German.

  • Fluency in additional languages such as French, Spanish, or Portuguese is a plus.

• Key Skills & Competencies:

  • Excellent interpersonal and public communication skills.

  • High proficiency in Microsoft Office Suite (Outlook, Word, Excel) and other relevant company systems.

  • Strong organizational skills and the ability to multi-task efficiently.

  • Must possess the ability to interact with all levels of people and remain calm under pressure.

  • Outgoing, engaging, and professional personality with a focus on service excellence.

Additional Requirements

• Must be able to handle the physical demands of the role, including standing for long periods and assisting with luggage and other tasks as necessary.

• Ability to remain composed and professional during busy periods, ensuring guest satisfaction remains a priority.

·        Be flexible and willing to take on additional tasks as assigned by the Guest Experience Manager or Hotel Director.

WHAT WE OFFER

- An attractive compensation package.

- Employment under a Swiss contract.

- Opportunity to work on luxury river cruises, exploring stunning destinations.

- A balanced rotation schedule to ensure a healthy work-life balance: 9 weeks on, 3 weeks off.

If you are ready to embark on an exciting career journey with us, apply now and be a part of creating unforgettable memories for our guests!