Butler (gn) - The Riverside Mozart on river ships

The Riverside Mozart is an exceptional phenomenon. As one of the largest river cruise ships on the Danube, and certainly the most well-appointed, she knows – just like her famous namesake – how to captivate and constantly surprise her guests.
With 81 Suites, 5 Restaurants & Bars, Spa and Fitness area as well as butler service for every guest, we have created a wonderful foundation for the entire team to create unique guest and team experiences.

• To provide a personal five- star service to Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
• To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request.
• To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.

• To provide a personal five-star service to all Guests at all times and to deal with Guest complaints and comments in an efficient and timely manner.
• To assist with any assigned duties in all F&B outlets on board (Restaurants, Bar, Bistro)
• To provide Breakfast, Lunch, Dinner, and Bar service and to make onboard reservations for Spa, Vintage Room, etc. upon request.
• To make onboard reservations, pack/unpack and shine shoes for all Guests upon their request.
• To do deliveries (such as laundry, gifts, etc.) to all Guests.
• To replenish drinks, ice twice a day or as necessary.
• To log the Guests personal Laundry, send it down to the Laundry for washing, dry cleaning or pressing, and deliver it back to Guests in a timely manner.
• To order sufficient soft drinks, liquor/wine for all pantries and to ensure that Menus are distributed to designated Suites in a timely manner (as per assigned side-duty and schedule).
• To ensure that assigned pantries and lockers kept clean and tidy at all times and in accordance to safety rules and regulations, following details of HACCP.
• To follow the proper cleaning and maintenance procedures of equipment in Pantries at all times.
• To clean and refill the Coffee Machines in assigned pantries properly, as per schedule and according maintenance manuals.
• To ensure that all equipment is properly and securely stored away when not on duty.
• To report work orders to the Housekeeping Office when deficiencies are noted or when maintenance is required and to follow up on the work orders in a timely manner.
• To complete a Work Registration Form correctly every month and to submit it to the Restaurant Manager in a timely manner.
• Check with Restaurant Manager for daily update on guest needs and special requirements.
• Each month an inventory of all China, Glass and Silverware to be taken and report given to Restaurant Manager.
• To adhere to all Company Policies and Procedures, Manuals and Directives.
• Other responsibilities, as assigned, but not limited to the above.

• To be cost conscious with the use of consumables and bonded items.
• To be cost conscious with the use of cleaning materials.
• To keep crockery and glassware breakages to a minimum.
• To be cost conscious with pantry food and locker inventory.
• To ensure that Company property is maintained properly and treated with respect at all times.

• To properly use Personal Protective Equipment in work areas at all times.
• To practice Safe Lifting Techniques at all times.
• To do In Port Manning duties as scheduled and as required by Company policy.
• Emergency Duties:
• To follow instructions noted on Safety.
• To participate in Guest/Crew Lifeboat Drills as per instructions.
• Other safety responsibilities, as assigned, but not limited to the above.

• College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required.
• Butler School, beneficial.
• Or Minimum of three (3) years proven experience in a luxury international hotel property or two (2) years’ experience in the luxury cruise ship industry preferred.
• Fluent in Written and spoken English.
• Good communication skills.
• Must have very good organizational skills and show attention to detail.
• Must undergo onboard HACCP training.
• Must have initiative and the ability to work independently.
• Must be able to remain calm under pressure.
• Must be service minded with an outgoing, charming and friendly personality.

• To communicate with the Restaurant Manager on a regular basis.
• To conduct Butlers meetings on regular basis.

We trust you. From the very beginning you will get a lot of responsibility which will enable you to work independently
If you want wo be part of an exceptional work environment, apply now!
You don't meet the requirements 100%? Don't worry. Our expert crew will help you and make sure you have a smooth start on board. Apply and we'll talk about the details