Corporate IT Officer

Job Summary:

Responsible for the support and enhancement of the organization’s IT infrastructure, systems, and services across fleet and office departments. This includes ensuring the smooth operation of business-critical applications, supporting end-users and coordinating with external vendors.

Key Responsibilities:

·        Monitor, support and troubleshoot core IT systems, including servers, networks, and business applications.

·        Plan and implement IT projects that support fleet operational needs.

·        Provide technical support to staff, troubleshoot issues, and ensure optimal system performance.

·        Collaborate with department heads to analyze IT needs and provide tailored technology solutions.

·        Manage hardware and software procurement, asset management, and lifecycle planning.

·        Coordinate with third-party service providers and software vendors to ensure reliable and cost-effective solutions.

·        Train staff on software usage, cybersecurity best practices, and IT policies.

Key Skills & Tools:

·        Strong understanding of networking, system administration, and enterprise IT systems.

·        Experience with Microsoft 365, Active Directory, endpoint and mobile device management tools.

·        Knowledge of cybersecurity standards and best practices.

·        Project management and cross-functional coordination skills.

·        Ability to communicate technical information to non-technical audience.

·        Familiarity and experience with administering Cruise Line Property Management and/or Hotel systems and supporting the fleet/office users:

o   Marine Exchange MXP PMS, POS, PEM – mobile and desktop applications (hardware and software administration and user support).

o   TV, VOD and Digital Signage Systems

o   Audio and Background Music Systems

o   Hotel Lock systems